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Emotional intelligence

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What is emotional intelligence?

It is “an array of non-cognitive capabilities, competencies and skills that influence one’s ability to succeed in coping with environmental demands and pressures.” (Reuven Bar-On).

Emotional Intelligence (EQ) is the ability to use your emotions effectively – to understand how your emotions effect the way you think and how they enable you to communicate with, and influence others. Emotionally intelligent people create effective working relationships, solve problems and increase their capacity to perform.

Key EQ skill sets include (Bar-On EQi Factors):

1. Intrapersonal skills

Emotional self-awareness
Assertiveness
Independence
Self-regard
Self-actualisation

2. Interpersonal skills

Empathy
Social responsibility
Interpersonal relationships

3. Adaptability skills

Problem solving
Reality testing
Flexibility

4. Stress management skills

Stress tolerance
Impulse control

5. General mood

Happiness
Optimism

So, what's all the fuss about EQ?

Unlike IQ which is relatively static in adulthood and declines later in life, EQ can be improved and developed. It provides a great anchor point from which to design and build employee, management and leadership development programs within an organisation.

Multi-Health Systems (MHS) have tested 42,000 people from 36 countries using the Bar-On EQi. Their studies have found that EQ can account for between 15-45% of work success.
Top 5 factors differentiating high and low performers (overall work success):

Self-regard
Assertiveness
Self actualisation
Optimism
Happiness

Top 5 factors distinguishing top performing CEOs:

Self regard
Assertiveness
Self actualisation
Optimism
Empathy

To find out how to assess and build EQ to benefit your organisation, contact Evelyn Moolenburgh, Director of Client Relationships – Asia-Pacific, in Sydney on +61 2 9929 4044 or e-mail evelyn.moolenburgh@harbourfutureleaders.com or for Melbourne contact Rob Kerr, General Manager, on +61 3 8371 0020.